Please read the following policy carefully - buying any of our products online means that you agree to this. All cancellations require an early notification before dispatch.

Please note that you will remain liable for full payment of the price of the purchased item should you fail to provide a cancellation notice within 12 hours of the transaction. To cancel your order: Please call the 0508 783 2584 or email us within 12 hours of your purchase quoting your order number. Your refund will then be processed IF your order has not been shipped.


If you have chosen the wrong size, or the item doesn't suit after all and you would prefer something else. As long as you can return the item with the original packaging, UNOPENED we are happy to exchange your purchase.

We will pay for the postage of the replacement item NOT the return postage.
If you have any queries or problems regarding your order please contact us with your order number and we will sort things out for you as soon as possible.


Many of our products come with their own warranties. Manufacturer’s instructions must be followed to activate these. Please retain your receipt for proof of purchase for any faulty items.

Instructions for the use of goods must be followed, and the goods must not be used for any other purpose other than which they were intended. The customer is responsible for the necessary skill and care in the handling of the product.

The Customer acknowledges and agrees that Ultra Pet Food Limited accepts no obligation or liability for any advice given. Goods are accepted by the Customer entirely at the customer’s risk.


If the products are subject to the New Zealand Consumer’s Guarantee Act 1993 you may have statutory rights and remedies nor limited by the above provisions unless you are acquiring the products for business purposes.

Should you consider that the item purchased has been damaged on arrival or has a manufacturing fault please contact us via our contact page. We will organise with you the return of the item for assessment. After the assessment we will approve repair, a replacement or a refund as appropriate. Where it is not possible or practical to repair a product, we will replace the product with the same or similar product if available. Should a replacement not be available you will be given the opportunity to either exchange it for another product to the same value as your original purchase price or a full refund depending on your preference. Should the product be outside its warranty conditions, or the fault is caused through fair wear and tear, we should be able to get the product repaired at the customer’s expense.


All Liability Excluded

To the extent permitted by law

  • All warranties, representations and guarantees (whether express, implied or statutory) are excluded, including without limitation, suitability, fitness for purpose accuracy, or completeness of this site or the content on or accessed through it, and we will not be liable for any damages, losses, or expenses, or indirect losses or consequential damages of any kind, suffered or incurred by you in connection with your access to or use of this site or the content on or accessed through it
  • If your use of this site or its content is subject to the New Zealand’s Consumers Guarantees Act 1993, you may have rights or remedies which are not excluded nor limited by the above.


Force Majeure

We will not be responsible for any delay or failure to comply with our obligation under the terms of sale if the delay or failure arises from any cause which was beyond our reasonable control. This does not affect your statutory rights.


We may amend these terms of use from time to time, so you should check and read these terms of use regularly. By continuing to use this site after any such amendment you are deemed to have agreed with the terms of use.

Jurisdiction and Governing Law

These terms of use and any matters or disputes connected with this site will be governed by New Zealand laws and will be dealt with in New Zealand courts.